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Emergency Management in Social Media Generation

Funding: EU FP7-SEC

Topic: SEC-2013.6.1-1: The impact of social media in emergencies

Duration: 01.04.2014 - 31.07.2017

At the C.I.K. the following doctoral thesis resulted from this project: “ Entwicklung eines Konzeptes zum qualitätsorientierten Monitoring von Social Media in der zivilen Gefahrenabwehr“ by Matthias Habdank, 27.01.2020.


Social media and especially social network providers like Facebook and Twitter create impactful content when citizens share their observations, opinions and emotions. Wherever emergencies or crises occur, ad-hoc communities are built through existing social media channels. But these communities are often not connected at all or perhaps are weakly connected to the emergency management services (ES) and the corresponding emergency management processes.

Hence a systematic research project concerning the effective identification and integration of valuable and reliable information from social media into emergency management processes is needed.  The overall objective of EmerGent is to understand the positive and the negative impact of social media in emergencies in order to:

  • enhance the safety and security of citizens before, during and after emergencies,
  • strengthen the role of European companies supplying services and products related to EmerGent’s results.


A strongly research-oriented methodology is created to achieve five objectives:

  • Within the analysis of social media in emergencies (O2), EmerGent investigates the current use of social media in emergencies, and future potentials for citizens and ES involvement within the EMC.
  • The results of the analysis will be used to assess the impact of social media in emergencies for citizens and ES (O1).
  • For handling the vast amount of valuable and distributed information, methods for information mining, quality, gathering and routing will be developed to evolve a “Novel Emergency Management” (O3) approach.
  • All analysis and impact assessment results will lead to the creation of guidelines (O4).
  • These guidelines will enable ES and all other involved stakeholders to understand the benefit of social media and its integration into their process on different levels (conceptual & technical) (O5).
  • Based on these results an IT-system for the “Novel Emergency Management in Social Media Generation” will be developed.

Work Packages of the C.I.K.

  • Project Management
  • Information Quality
  • Semantic Data Modelling
  • Information Mining


For further information. Please check out

Follow us on Twitter: @FP7_Emergent

Follow us on Facebook: FP7EmerGent

This project has received funding from the European Union’s Seventh Framework Programme for research, technological development and demonstration under grant agreement no 608352.


Dipl.-Inf. Therese Habig

Computeranwendung und Integration in Konstruktion und Planung

Therese Habig
+49 5251 60-2234
+49 5251 60-3206

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Upon request via email.

The University for the Information Society